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Privacy Policy

Effective Date: 23rd April 2025

1. Introduction

At AusceyTech, we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, store, and safeguard your personal data while delivering our services. Our practices are designed in accordance with Australian privacy laws, including the Privacy Act 1988, the Australian Privacy Principles (APPs), and other applicable privacy laws and regulations.

2. Scope & Applicability

This Policy applies to personal information collected by AusceyTech from:

  • Clients, partners, and potential customers engaging with our IT consulting services;
  • Website visitors and users interacting with our online resources and communications.

It covers all personal information, whether provided directly or collected automatically, across our business operations in NSW and other jurisdictions where we operate. Our data handling practices reflect both the APPs and any additional NSW-specific privacy requirements.

3. Definitions

For the purpose of this Policy:

  • Personal Information: Any information or opinion that identifies an individual, such as a name, address, email, telephone number, or any other identifier.
  • Sensitive Information: More intimate categories of data (e.g., health records) that receive additional protection.
  • Data Subject: The individual whose personal information is being collected, used, or disclosed.
  • Third Parties: Independent service providers or partners with whom data may be shared strictly under contractual and legal safeguards.

4. Collection of Personal Information

We collect your data using various methods:

  • Direct Collection: When you communicate with us via email, phone, or face-to-face consultation. This includes:
    • Contact details (name, job title, email address, phone number, postal address);
    • Demographic details and professional information relevant to our consultation.
  • Automated Collection: Through our website and digital platforms via cookies, web beacons, and analytics tools (e.g., Google Analytics, Microsoft Advertising) to enhance user experience and service delivery.
  • Service Interactions: When you engage with our client portals, request services, apply for positions of employment, subscribe to our mailing list, or participate in surveys and feedback requests.

Our collection practices adhere to the principles of data minimisation and ensure that we only collect data relevant to our business purposes.

5. Use of Personal Information

We use your personal information for legitimate business purposes, including:

  • Service Provision and Improvement: Managing client relationships, performing IT consultancy, and refining our service delivery.
  • Internal Record-Keeping: Maintaining records, processing transactions, and managing accounts.
  • Customisation and Marketing: Tailoring offerings to your preferences and sending you relevant promotional materials, provided you have consented.
  • Legal and Regulatory Compliance: Meeting our obligations under applicable laws, including record-keeping and responding to legal requests or public authority requirements.
  • Analytics and Research: Conducting research and analysis to improve our digital presence and service quality while using de-identified data where possible.

Each use is justified under the data quality and purpose limitation principles of both the APPs and Privacy and Personal Information Protection Act 1998 (PPIP Act).

6. Disclosure of Personal Information

We will not share your personal information with third parties without your explicit consent, except in the following circumstances:

  • Legal Obligations: When disclosure is required by law, regulation, or court order.
  • Service Providers: With trusted third-party service providers to support our business functions (e.g., IT infrastructure, analytics, payment processing), where contractual safeguards are in place to ensure your data remains secure.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with the assurance that the recipient complies with this Policy and relevant laws.
  • Public Interest: If necessary to protect or defend our rights, property, or the safety of our customers or the public.

All third-party dealings are monitored to ensure that they conform to the same standards of privacy and data protection.

7. Data Retention & Deletion

Your personal information is retained for no longer than is necessary to:

  • Fulfill the purposes for which it was collected;
  • Comply with our legal and regulatory obligations;
  • Resolve disputes and enforce our agreements.

When your data is no longer needed, we will securely delete or anonymise it in line with best practices and legal requirements. Specific retention periods may vary by data category and regulatory mandate.

8. Data Security

Protecting your data is paramount. We employ a range of robust security measures, including:

  • Technical Controls: Firewalls, encryption, and secure servers to prevent unauthorised access.
  • Administrative Measures: Regular staff training, access control policies, and audits.
  • Physical Security: Restricted access to facilities where personal data is stored.

Despite these measures, please note that no system is completely immune to risk; however, we continually update our protocols to mitigate potential vulnerabilities.

9. Cookies & Website Analytics

Our website utilises cookies and other tracking technologies to:

  • Enhance the user experience,
  • Analyse website usage and traffic patterns,
  • Provide customised content and advertisements.

You have the opportunity to manage or disable cookies via your browser settings. However, please note that disabling cookies might affect site functionality and user experience.

10. Data Subject Rights & Access

In accordance with the APPs you have rights regarding your personal information:

  • Access: You may request access to the personal data we hold about you.
  • Correction: You can seek correction of inaccurate or incomplete information.
  • Withdrawal of Consent: Where we rely on your consent for data processing, you can withdraw your consent at any time (subject to legal or contractual restrictions).
  • Complaints: If you feel your privacy rights have been infringed, you can contact our Privacy Officer via privacy@ausceytech.com. Refer to section 15 for more information.

Requests for access, corrections, or deletion should be sent to our designated contact (see Section 15).

11. International Data Transfers

Where necessary, your personal information may be transferred or stored outside Australia. In such cases, we ensure that:

  • Adequate safeguards are in place;
  • Transfers meet the standards of protection required under applicable laws;
  • You are informed of the location and nature of the transfer if it could have an impact on your rights.

12. Policy Reviews & Updates

This Privacy Policy is reviewed periodically to ensure ongoing compliance with legal requirements and to reflect changes in our data practices. Any significant changes will be communicated via our website or direct contact where appropriate. The revision history and effective date are maintained for transparency.

13. Consent and Agreement

By accessing or using the services provided by AusceyTech, you affirm that:

  • You have read, understood, and agree to the collection, use, disclosure, and storage of your personal information as described in this Privacy Policy.
  • Your continued use of our services constitutes your implicit consent to this Policy, including any future updates.
  • If you do not agree with any part of this Policy, please refrain from using our services or contact us for clarification.

This clause reinforces the binding nature of your consent and helps maintain transparency regarding our data practices.

14. User Rights & Access

In accordance with the APPs, and the Privacy Act 1988 you have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Ask for correction if you believe your personal information is inaccurate, incomplete, or outdated.
  • Right to Withdraw Consent: Revoke your consent to the processing of your data (where processing is based on consent) at any time, noting that this may affect our ability to provide certain services.
  • Right to Erasure: Under certain circumstances, request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected.
  • Right to Data Portability: Request a structured, commonly used, and machine-readable format of your personal information if you wish to transfer it to another service provider.
  • Right to Lodge a Complaint: Should you feel that our handling of your data violates your privacy rights, you may lodge a complaint with our Privacy Officer via privacy@ausceytech.com.

Requests regarding your rights or any concerns about our data practices can be directed to the contact information provided in Section 15.

15. Contact Information

If you have any questions, require further information, or want to exercise your rights regarding your personal data, please contact us using the details below:

 

Privacy Contact: AusceyTech Pty Ltd

Attn: Privacy Officer

Email: privacy@ausceytech.com

 

We shall respond to you in 5 business days.